Refund Policy

1. Scope

This Refund Policy governs payments made to Pocket Design for website design and development services, as well as for the services included during the first year, such as hosting, business email and support. By confirming a project and making the first payment, the client agrees to the terms described in this policy.

2. Payment Structure

The price agreed in the quote covers the design and development of the website and the services included during the first year. Payment is made in two installments:

• Deposit (50%): paid when the project is confirmed, allowing work to begin.
• Final payment (50%): paid once the website is complete, before it goes live.

3. Non-Refundable Payments

Every project is custom-built, and time and resources are committed from the moment it is confirmed. Accordingly, all payments are non-refundable, in whole or in part. This applies to:

• The deposit, once the project has started.
• The final payment, once the website has been delivered.
• Any unused portion of the services included during the first year.

4. Project Cancellation

The client may cancel the project at any time after paying the deposit by notifying us in writing at support@pocketdesign.net. Upon receiving notice, Pocket Design will stop work and the final 50% payment will not be charged. The deposit will not be refunded, as it covers the work completed up to the cancellation date.

5. Projects on Existing Websites or Servers

If the client already has a website and a server, or only a server, Pocket Design can work with them. Before issuing a quote, we will carry out a technical evaluation of the server to determine whether it has the features required to support the project, and we will share the results with the client along with any recommended alternatives.

When the client chooses to use their own server, its performance, availability and security are the responsibility of their hosting provider. Issues attributable to that server, or to changes made to it by the client or by third parties, do not constitute grounds for a refund.

6. Client Satisfaction

Although we do not offer refunds, our goal is for every client to be satisfied with their website. That is why the design is presented for review and approval before development begins, and we keep the client informed throughout the project. If any aspect of the result does not meet expectations, we encourage the client to let us know at support@pocketdesign.net. We will review each case and do our best to find an appropriate solution.

7. Third-Party Services

Services and subscriptions the client purchases directly from third parties, such as paid Cloudflare plans, ChatGPT or Claude subscriptions, or their own hosting service, are subject to each provider’s refund policy. Pocket Design does not manage or refund those payments.

8. Contact

Any questions regarding this policy may be directed to support@pocketdesign.net.